Frequently Asked Questions and Answers
Here are some answers to frequently asked questions. If you do not find the
answer to your question here, just email us at info@grapevineapparel.com or give our
customer service representatives a call at (916)705-2951.
What are the qualifications to be a reseller?
How can I rush my order?
How soon can I have an order?
How can I check the status of my order?
What is base price?
Why doesn’t the catalog include a pricelist?
Are your shirts first quality?
Do you carry irregulars or seconds?
Do you accept Purchase Orders?
Do you take checks by phone?
Do you ship COD?
Do you accept orders from outside the US?
Do you accept foreign credit cards?
Do you have a minimum order?
How do I exchange an order?
Where can I find the CVV security code on my credit card?
What is the CVV security code?
How does this CVV security code protect me?
Do I have to enter the CVV security code?
What are the qualifications to be a reseller?
Orders must be placed by a merchant or a representative of a merchant engaged in the business of selling apparel. Orders shipped to California addresses must be submitted along with a valid BOE Resale number and resale certificate to avoid sales tax being charged.
How can I rush my order?
Our website does not calculate rush shipping charges. To rush an order either place your order online and include a note in the notes field on final checkout with when you need your order and we will contact you with applicable shipping options and quotes or place your order by phone (916)705-2951 to receive additional prices of rush shipping.
How soon can I have an order?
In stock orders placed before 11:00AM PST will be shipped the same day via UPS ground unless otherwise specified. Larger orders may be shipped by truck. Most orders are delivered 3 to 6 business days after being placed.
How can I check the status of my order?
Email us at sales@blankshirts.com with an order status request or give our customer service department a call at (916)705-2951. Be sure to provide us with your order number.
What is base price?
Base price is the lowest possible price per item. For more details on how base price is calculated follow this link: Base Price Details
Why doesn't the catalog include a pricelist?
Due to fluctuations in manufacturers costs and our competitive pricing, prices sometimes change before the pricelist is printed. You may E-Mail us anytime for a current pricelist.
Are your shirts first quality?
Yes our shirts are first quality. Sometimes we carry irregulars or seconds which are clearly marked on the product details page. We get this question frequently because our prices are so low.
Do you carry irregulars or seconds?
We do not carry irregulars and seconds.
Do you accept purchase orders?
Purchase orders are accepted from schools and government only. Orders must be shipped directly to the school or government office. Formal purchase orders must be faxed to (888)246-2075 before shipment. Purchase orders must be paid within 30 days of invoice date. Please start your order online and proceed to the "Fax/Mail" order placement option, which will provide a printable page showing correct style numbers, prices and shipping charges.
Do you take checks by phone?
We do not accept checks by phone.
Do you ship COD?
We do not ship orders COD.
Do you accept orders from outside the US?
We do not ship orders outside the US or accept orders from parties outside the US.
Do you accept foreign credit cards?
We do not accept foreign credit cards.
Do you have a minimum order?
We do not have a minimum order, however the minimum shipping and handling charge is $12.45
How do I exchange an order?
We do not accept exchanges. You can return items within 30 days of receipt, and then place a new order for items that you would like the returned items to be replaced with..
Where can I find the CVV security code on my credit card?
For Visa/Mastercard and Discover owners, flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code. View example here.
What is the CVV security code?
It is an important new Internet security feature that now appears on the back of most Visa/MasterCard and Discover cards. This new code is a three or four-digit number which provides a cryptographic check of the information embossed on the card. The security code helps validate that the customer placing the online order actually has the credit card in his/her possession, and that the credit/debit card account is legitimate.
How does this CVV security code protect me?
The security code is only printed the card and it is not contained in the magnetic stripe information nor does it appear on sales receipts or billing statements - you must have the card in your possession in order to use this code. Card Security Codes are not raised, so they are not scanned into standard credit card readers. In theory, these numbers are only visible to you. When you give your Card Security Code to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder.
Do I have to enter the CVV security code?
If this code is printed on your card, then YES, you must enter the code. Visa, MasterCard, and Discover are now starting to require Internet stores to obtain the security code for all cards that have a code printed on them. In order for this transaction to be accepted and processed, you must enter this code if it's printed on your card. This is done for your protection.